Business Strategies for Hybrid Work Technology

Hybrid work is here to stay. More and more companies around the world are reassessing the way they work and reconsidering their overall operations, and many have confirmed that this new approach is for the long term. Cisco is one example, recently announcing that its entire workforce of 78,000 employees will remain hybrid.

About the Author

Alex Cruz Farmer is Product Manager of the End User Experience Group at Cisco Thousand Eyes.

This new reality for many businesses means powering a hybrid working technology stack that can keep employees connected and engaged wherever they choose to work. With workers now spread out, potentially even in different countries, IT management teams have had to move from managing a small number of offices to a much larger number of “home offices”, each with varying factors affecting the office space. environment, hardware and connectivity, to name but a few.

The benefits of hybrid working are numerous, allowing employees to embrace work / life balance as well as the freedom and flexibility to find their own effective ways of working. But to successfully manage their well-being and productivity, employees must be empowered to do their jobs effectively.

Cloud collaboration tools, business critical applications and VPNs offer great opportunities and are now an integral part of hybrid work. But as a result, IT teams face an increasingly complex network of third-party vendors, resulting in a number of IT blind spots. Yet identifying a problem is like finding the proverbial needle in the haystack. A new hybrid world of work therefore requires a new approach to monitoring – one that includes intelligent visibility into the entire digital experience to identify, resolve and even prevent a problem, enabling organizations to ensure they are are armed with the intelligence to navigate the opportunities and challenges they face.

The modern hybrid working technology stack

When employees gathered in an office, IT teams were able to isolate and resolve issues within their own network and data centers. The shift to hybrid work and a distributed workforce means a whole different ball game: the cloud has become the new data center, the Internet the new corporate network, and SaaS applications the new stack. applications.

According to IDC, 90% of businesses will depend on a mix of on-premises private clouds and multiple public clouds by 2022. Cloud migration offers a range of critical new opportunities for businesses, but with that agility comes new opportunities. ‘loss of visibility. because IT teams now rely on third-party hosting providers and services. As a result, IT teams risk losing key performance indicators.

As the connective tissue that ties it all together, the public Internet has become the backbone of the corporate network – yet it was not built for that purpose, and it remains a mysterious black box. This means that organizations need to understand the health of the internet in order to stay on top of issues that could impact the delivery of digital services to employees.

Additionally, many employees are now using more applications in the workplace than ever before, meaning IT teams need to implement and support more SaaS applications that they neither own nor control. . All of this, while essential to distributed collaboration and scalability in a hybrid working model, equates to increased reliance on third-party vendors and an increasingly complex ecosystem.

For the IT managing this new hybrid network, teams are now faced with a business technology stack without borders. In this new ecosystem, the nature of the internet means that outages are not a matter of if, but when. And when they do, teams often wonder: is the problem with the network, a device, or the app itself? Could it be in a number of public or private clouds, or maybe somewhere in that middle mile of internet connectivity? Without visibility, for too many IT teams, it’s impossible to say. And while they are thinking about the problem, precious time and business are wasted.

Distributed workforce, united intelligence

Businesses can successfully navigate this courageous new hybrid world with next-generation network monitoring and visibility – a key ingredient of the new technology stack. Outages are inevitable, but by bridging the visibility (and response) gap through monitoring, IT teams are able to spot issues, act quickly, and avoid potential needle-in-a-row issues. haystack.

However, it’s not just responsive visibility that IT teams need in the new hybrid world. They must also have a proactive vision of the complex ecosystem on which their business depends. It is this end-to-end observability from a user’s device to the applications they use that puts control back into IT, enabling organizations to cover all key capabilities of the digital supply chain. , starting with the user, end-to-end on the network and in the cloud infrastructure.

The ever-changing nature of hybrid work means that companies need to explore modern networking tools and techniques to keep their business running smoothly. By monitoring all layers of the digital experience, from the application layer to the cloud infrastructure to the data center and devices, organizations can gain real-time actionable insights into what’s going on at the end of the day. inside their own networks – and even those they don’t have. t own or manage. Ultimately, this allows teams to recognize issues, communicate through a common operational language, and work as a distributed team to resolve issues.

Employee productivity is fundamentally dependent on the availability and usability of critical business applications and collaboration tools. So by proactively advancing their hybrid work strategies, companies can empower their teams, secure their businesses, and transform their IT infrastructure – putting people first and making life easier for employees, customers and business leaders. ‘business.

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