FBNBank to re-commission Tema branch and focus on customer orientation


FBNBank Ghana announces the re-commissioning of its Tema branch and the renewal of its focus on small and medium-sized enterprises, in particular with working capital and business support, in addition to strengthening its commitment to clients and clients.

Over the past few months, the Bank has undertaken a complete remodel of the Tema branch, leading to a more interesting design that offers greater interaction with customers and an improved customer experience with convenience, security and speed as the main focus. benefits for customers and clients.

Commenting on the return to service, Azubike Obi, Group Manager for Business Development at FBNBank in Ghana, said: “Our Tema branch will offer exciting customer interfaces and improved design as well as our rich product line which will all result in a excellent customer experience.

“It’s possible because we have invested in improving infrastructure and technology. In addition, our employees are passionate about our brand and want to differentiate it by delivering our standard of excellence in value and excellence to our customers and clients through our services and products. The fact that we are doing all of this as part of our 25th anniversary this year is proof of our commitment to our brand promise to put our customers first and also our strategic focus on SMEs. “

Addressing the guests during the re-commissioning of the branch, Mr. Victor Yaw Asante, Managing Director / CEO, said that, “including the Tema branch re-commissioning, FBNBank has made available to its customers and customers, and indeed all potential customers, a variety of touchpoints that include a good mix of digital, physical and third-party options.

“Our channels, made up of branch offices, a contact center, a network of agents and web and mobile options, therefore offer convenience, speed and security as the foundation of our service to our customers. Recently, we have received the Payment Card Industry Data Security Standard (PCI DSS) and ISO-27001-2013 certifications for our technology infrastructure, all aimed at providing the relevant assurance and trust. to users.

“We have done all of this to help improve the attractiveness of banking services to the unbanked in pursuit of the goal of reducing the number of Ghanaians who still stay away from financial institutions. These are the actions that deliver our brand to our customers and clients and give effect to what we mean by being a customer-centric bank. “

Mr. Asante added that “FBNBank’s network of 22 branches in Ghana, a contact center and several alternative channels are open for 24/7 alternating business, ensuring that our customers continue to have access to our services in every conceivable situation. This is a top priority for FBNBank as we celebrate our 25th anniversary in Ghana and we will continue to remain focused on providing improved financial services to an increasing number of Ghanaians as we look forward to further steps ahead. “

The event was attended by the Honorable Member of Parliament for Tema East, Mr. Isaac Ashai Odamtten, the Tema Mankralo, Nii Agbo, part of the clients and clients of the Bank and other guests.

FBNBank, during its 25 years of operation in Ghana, has remained focused on putting its customers first. It has sought to do this through the value and excellence of what the Bank brings to the relationship with its stakeholders, in particular clients.

FBNBank Ghana is a member of the First Bank of Nigeria Limited Group, renowned for its excellent customer service and general stakeholder engagement over its 127 years of activity.

FBNBank Ghana has 22 contact points including two branches across the country. FBNBank provides universal banking services to individuals and businesses in Ghana.

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